Privacy Policy

This Privacy Policy explains how Heritage Trails processes personal data in connection with its website, enquiries, and guided tour bookings. It applies to visitors, prospective customers, and guests who use our services for local guided tours and experiences, including nature walks and local day excursions.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

How We Use Data

We use personal data to respond to enquiries, assess route suitability, confirm meeting and return arrangements, process bookings and payments, manage customer communications, organise guided excursions, handle weather or access-related changes, maintain records, improve website performance, and meet legal, accounting, and safety obligations. We may also use limited data to review route completion and support post-tour recommendations.

Processing is limited to operational needs connected with enquiries, bookings, and excursions.

Service Providers

We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other service providers that help us operate the website and manage bookings. Where a third party assists with administration, they are expected to use the data only for the agreed purpose and to protect it appropriately. We do not sell personal data.

Service providers receive only the information needed to perform their functions.

Legal Disclosure

We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, or protect the rights, safety, and security of Heritage Trails, our guests, or others. We may also share information where disclosure is necessary to detect or prevent misuse of the website or booking process.

Disclosure may be required for legal compliance, fraud prevention, or dispute handling.

Email contact

team@mossrailwaywhistle.click

Telephone contact

+44 7473 848381

Postal address

86 Church Lawn, Stourton, Warminster, BA12 6QE

Privacy enquiries

Contact Page

Data category

Data We Collect

We may collect contact details, booking and enquiry information, route preference details, fitness and suitability information relevant to a requested excursion, payment-related records, communication history, and technical data such as device and usage information. Where needed for a specific route, we may also process information about access needs, weather-related adjustments, and meeting or return arrangements.

The categories of data collected depend on how users interact with the website and booking process.

Collection source

Sources of Data

We receive personal data directly from you when you submit an enquiry, request a booking, make a payment, or communicate with us by website request, email, or phone. We also obtain limited technical data automatically when you use the site, and we may create internal records from booking administration, route suitability review, weather and access checks, and excursion completion notes.

Information is obtained from users, booking communications, and routine website interactions.

Cookie category

Types of Cookies

We may use essential cookies to support core site functions, preference cookies to remember settings, and analytics cookies to understand how the website is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for website operation and improvement.

Cookie use is limited to operational, preference, and analytics functions where applicable.

User control

Cookie Controls

You can usually control cookies through your browser settings and, where offered, through on-site preference controls. Blocking some cookies may affect site performance, booking functions, or saved preferences. Essential cookies may still be used where they are necessary for the operation of the website.

Browser settings and consent tools may be used to limit non-essential cookies.

User Rights

Your Rights

Subject to applicable law, you may ask for access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to some uses of your data where the law gives you that right. If a request cannot be fully actioned, we will explain the reason where permitted.

Available rights depend on the nature of the data and the legal basis for processing.

Requests

Making a Request

To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may need to verify your identity before responding. If your request concerns booking records, payment records, or safety-related excursion notes, we may retain or withhold some information where required or permitted by law.

Requests are handled after we confirm identity and assess any legal limits.

Data Retention

We keep personal data for the period needed to manage enquiries, bookings, payments, customer support, safety administration, and recordkeeping. When data is no longer required, we delete it or anonymise it unless we must retain it for legal, accounting, or dispute-handling purposes. Retention periods may vary by record type and the nature of the excursion.

Records are kept only for as long as needed for the stated purpose or legal obligation.

Policy Updates

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our data practices, website functions, or legal requirements. The revised version will apply from the date it is published unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it.

We review this notice when our practices or legal obligations change.